CEC Officer - Inbound - Privy Kotak Mahindra Bank ACCEPTED
Min Experience
1 year
Max Experience
4 Years
Notice Period
Max 3 days (Immediate joining)
Budget Type
Total Budget
Estimated Budget
Total Budget (₹3.6L - ₹4.5L)
Posted On
21/11/2023
Location
Noida
JOB ROLE
To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the
queries & requests to customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and
service benchmarks.
Ensure customer “delight” and consistent service experience, including timely resolution of
customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
JOB DESCRIPTION
Graduate
Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do
attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within
the organization. Should be able to establish rapport quickly with peers, managers & customers.
Location-Sector 16, wtt building, 22 nd floor, Noida.
Required Skills
Customer ServicingInformation Security
Job Type
Full-Time
Available Positions
49
Functional Area
Customer Support
Industry
Banking
Qualification
Graduate
Assignment Duration
Full Time
Capacity Required
Full Project
Work Location
On-Site
YOU CAN APPLY HERE CLICK HERE TO APPLY ONLINE
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