CEC Officer - Inbound - Privy Kotak Mahindra Bank ACCEPTED
CEC Officer - Inbound - Privy Kotak Mahindra Bank ACCEPTED Min Experience 1 year Max Experience 4 Years Notice Period Max 3 days (Immediate joining) Budget Type Total Budget Estimated Budget Total Budget (₹3.6L - ₹4.5L) Posted On 21/11/2023 Location Noida JOB ROLE To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the...