Community Manager - Mumbai RECOMMENDED

  Community Manager - Mumbai

RECOMMENDED

Min Experience

1 year

Max Experience

4 Years

Notice Period

Max 3 days (Immediate joining)

Budget Type

Total Budget

Estimated Budget

Total Budget (₹6L - ₹8L)

Location

Mumbai

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About Us

We are an experiential tourism company offering varied recreational experiences to domestic and

international tourists, primarily located in urban centres of India.

Disrupting the hospitality market in India with alternate accommodation and differentiated

experiences, we are passionate about bringing rich experiences around camping to India – hygienic

stays, outdoor activities, music, bonfires, hikes, and lots of stories and fun.

Our current regular offerings include:

● Lakeside Camping and Bonfire

● DIY All-you-can-eat Barbecues

● Hike amidst Nature Trails

● Live Band performances

● Hidden waterfall treks in monsoons

And many more…

While we are based near Mumbai and Pune today, we are bringing happiness to Namma Bengaluru

and other parts of India soon!



Position Overview:

As a Community Manager, you will be responsible for fostering a sense of community and

engagement among our guests. You will be the face of our brand, ensuring that guests have a

seamless and delightful experience from the moment they arrive and post check-out.

Responsibilities:

Guest Relations:

● Host every guest post arrival at the property making them feel welcomed, Collaborate

closely with the operations team to address guest inquiries and resolve any issues promptly

and effectively to improve their experience

● Cultivate strong and lasting relationships with guests, ensuring they feel valued and

appreciated throughout their journey with Tents n’ Trails.

Community Building:

● Create and manage a community for our guests on platforms such as WhatsApp, Facebook,

or any other relevant social media channel pre and post-check-out to ensure higher repeat

and referral rates.

● Keep the community engaged through regular updates, discussions, and exclusive offers.

● Maintain a connection with guests even after they have checked out by sending follow-up

messages, thank-you notes, and seeking feedback to improve our services.

Event Coordination:

● Brainstorm to propose unique and engaging events that cater to the interests of our guests.

● Plan and Organize events and work closely with the operations team to execute these events

seamlessly.

Social Media Collaboration:

● Liaise with the social media team to suggest ideas for captivating social media content and

campaigns that highlight guest experiences and promote our brand.

● Analyse guest data and feedback to identify trends, preferences, and areas for

improvement.

Qualifications:

● Bachelors degree in hospitality management, marketing, communications, or a related field.

● Proven experience in community management, sales or customer service.

● Exceptional communication and interpersonal skills.

● Strong knowledge of social media platforms and online community management.

● Creative mindset with the ability to develop engaging content.

● Customer-focused approach and a passion for delivering exceptional guest experiences.

● Excellent problem-solving skills and the ability to handle guest issues with professionalism.

● Exceptional organisational, coordination and multitasking skills

● Passion for experiential travel is a major plus point.

Notes:

Nature of work: On-Site

Mandatory skills: Social Media,Community Management,Event Coordination,Online Community Management,Develop Engaging Content

Target Industry/ Company: Hospitality

Notice Period: NA

Gender Preference:

Office Address: WFH, SOME DAYS AT SITE ( Khopoli ), when guests are there- long weekends or Saturdays.

Interview process: 2 rounds, virtual.

Additional Notes:-

6 DAYS WORKING

Timings-10:30-6:30 pm.

Candidates from the hospitality industry preferred.

Should be smart and presentable youngsters.

Required Skills

Social Media,Community Management,Event Coordination,Online Community Management,Develop Engaging Content,Social Media Collaboration

Job Type

Full-Time

Available Positions

2

Functional Area

Other

Industry

Hospitality

Qualification

Graduate

Assignment Duration

Full Time

Capacity Required

Full Project

Work Location

On-Site